Frequently Asked Questions

A: It is recommended that lightweight retail items go into our paperboard folding cartons, while the structural integrity of our corrugated cardboard options is required by heavier products. Additionally, for items under 10 pounds, our single-wall B-flute or E-flute mailer boxes offer excellent protection and a premium unboxing experience; for items exceeding 30 pounds, we make heavy-duty shipping boxes with double-wall fluting.

A: If we use traditional manufacturing methods like flexographic or lithographic printing for your order, physical printing plates and metal cutting dies must be created, which incur one-time setup fees. Hence, if these upfront costs need to be avoided entirely, your order can be routed through our digital printing and digital die-cutting lines, which eliminate tooling charges and allow your box dimensions or artwork to be altered later without financial penalties.

A: We offer both structural and printed pre-production samples to verify your exact specifications before mass manufacturing begins. Along with this, a structural sample can be requested, which is an unprinted, plain cardboard mockup ideal for testing product dimensions and fit, or a pre-production sample that features your exact custom artwork and CMYK colours printed directly onto your chosen material.

A: Well, we have a standard minimum order quantity of 50 units for custom-printed boxes to help offset structural setup costs. Moreover, we also utilise advanced digital printing technology for short-run production, meaning quantities as low as 10 to 50 boxes can be manufactured for small businesses, though the individual unit cost does increase as a result.

A: Our standard timeline for custom packaging manufacturing is 10 to 15 business days, starting from the day your final digital dieline proof is approved. Moreover, an additional 3 to 7 business days are added for shipping transit with standard ground freight, meaning a total of 3 to 4 weeks is advised for delivery unless expedited production and rush shipping are secured from us.

A: Your custom boxes are bundled, wrapped in protective plastic film, and shipped flat on pallets or in heavy-duty master cartons by us to maximise shipping efficiency and lower your freight costs. Additionally, warping and edge damage during transit are prevented when your boxes are shipped flat, and minimal warehouse storage space is required on your end until you are ready to fold and assemble them.

A: Convenient split-shipping and inventory warehousing contracts are offered by us for small businesses that want to take advantage of our bulk volume discounts but lack local storage space. Under these agreements, your total annual box volume is manufactured at a lower per-unit cost, the inventory is stored safely in our warehouse, and specific quantities are released to your location whenever they are requested by you.

A: If your shipment arrives with visible freight damage, it is asked that the issues are noted clearly on the carrier's delivery receipt before signing and that high-resolution photographs of the external pallet and the damaged boxes are taken. Hence, our support team should be contacted within 48 hours of delivery so these photos can be submitted, and a cargo claim can be immediately initiated and a replacement production run expedited for you.

A: To prevent blurry lines or pixelation during our printing process, your graphic design files must be submitted in print-ready vector formats, specifically Adobe Illustrator (AI), Vector PDF, or EPS. Moreover, please ensure that all text is converted to outlines, images are embedded at a minimum of 300 DPI, and your file is built directly on the digital dieline template we provide for your order.

A: Either the CMYK four-colour process or the Pantone Matching System (PMS) for precise spot colours is utilised by our custom packaging printing presses. Because colour is displayed in RGB format by digital screens—which looks inherently different than ink on cardboard—your design files are required to be converted to CMYK, and a physical Pantone colour chart is referenced to ensure accurate colour reproduction on our kraft or white paperboard stocks.

A: We provide a dieline, a flattened, two-dimensional digital blueprint of your box, outlining the exact cutting and creasing lines and bleed zones required by our manufacturing equipment. Additionally, your graphic designer can open this template in design software like Adobe Illustrator to place artwork precisely on the top, sides, and interior flaps, ensuring your images do not get cut off during our manufacturing process.

A: Double-sided printing is highly recommended for e-commerce brands looking to create an impactful unboxing experience. Well, a clean, minimalist logo can be printed on the exterior of your custom box by us to keep it secure and low-profile during transit, while the interior panels are utilised for vibrant brand colours, social media handles, unboxing instructions, or personalised thank-you messaging.

A: If you lack dedicated design resources, we offer two support options: an easy-to-use online 3D design tool or direct access to our in-house structural packaging designers. Moreover, logos can be uploaded, and text added directly to a 3D box mockup through our online tool, while complex structural layouts and custom inserts are made perfectly for your product when our internal design team is engaged.

A: Every order is backed by us with an industrial manufacturing warranty that guarantees your final product matches the digital dieline proof that was approved by you. Hence, if the physical boxes deviate from those dimensions or display clear printing defects not present in the approved proof, the issue will be investigated immediately by our customer support team and a full reprint or credit will be issued.

A: It is asked that your dedicated account manager or our customer support department is contacted immediately via phone or live chat to request post-payment modifications. Because our custom manufacturing queues move very quickly, changes to order quantities, box dimensions, or delivery addresses can only be processed by us if your job has not yet progressed to our plate-making or die-cutting stages.

A: It is advised that you measure your product's maximum length, width, and depth, then add a minimum clearance of one-eighth of an inch to each side to prevent the box from bowing. Additionally, if protective bubble wrap, custom foam inserts, or cardboard dividers are required for your retail item, the product should be measured while fully wrapped or placed inside those inserts so the final interior dimensions can be determined together.